Terms & Conditions

Payment Schedule Booking Form

To book a trip with AUSANGATE PERU we require that you submit a deposit of 50% of the total trek or tour price. We use this deposit to purchase tickets; all subject to availability. After you submit your deposit and booking confirmation, the outstanding balance will be due when you arrive in Cusco and can be paid either 48 hrs before departure or during your briefing session. Failure to pay any outstanding balances prior to departure will result in your inability to partake in the trek or tour. Final acceptance of any participant is subject to receipt and review of all the required forms, documents, and payments.

Trip Itineraries

All trip offered by AUSANGATE PERU are subject to itinerary changes based on a variety of circumstances. These include river, road, and weather conditions as well as government policy changes. We also reserve the right to cancel any trip due to client unsuitability because of age, health, fitness, intoxication, etc.

Any missed trip due to the above-listed incidences cannot be refunded or recuperated.

The price and duration of a trip will never change once you’ve registered. Payments for itinerary changes or public land closures are not refundable. If a trip is canceled due to circumstances beyond our control a trip credit equal to the full amount paid will be issued.

Change Policy:

If you wish to change the date of departure or route of your trip after making the reservation/deposit, there will be a $50 per person fee to make the change. If the change is made in the last 48 hours before the trip, the change will cost $100 per person.

Cancellation And Refund Policy

AUSANGATE PERU reserves the right to cancel trips (Check the section TRIP ITINERARIES). The AUSANGATE PERU Company is not responsible for additional expenses incurred by preparing for the trip (for example non-refundable advance purchase air tickets, clothing, equipment, visa fees, medical expenses, etc.).

If you cancel or leave a multi-day trip early for any reason:

• he 50% deposit made before confirming your trek is non-refundable and non-transferable.
• Full payment is required 48 hrs prior to departure. In case of not being able to make full payment within the said time frame, an alternative payment system must be arranged and coordinated before your departure date. Failure to do either of the above can result in the CANCELLATION of your tour.
• In case of delayed arrivals to Cusco (due to delayed flights, buses, etc.), AUSANGATE PERU assumes no responsibility for missed tours or trek departure dates. AUSANGATE PERU staff will do their best to accommodate and make the required modifications. However, all additional costs for such modifications will not be added onto the original trip price.
• Trip cancellations as a result of illness, missed flights or any other reason made within the 48 hours before scheduled trek departure are considered NO-SHOWS and will be subject to full payment AND no refunds.
• In case of sickness while on the trail, emergency costs for transportation, etc. are not included.
• For all Inca Trail reservations (i.e. Inca Trail 2D, Inca Trail 4D, Salkantay + Inca Trail 7D and Inca Trail 6D), cancellations, whether ahead of time or last minute, are considered NO-SHOWS and the full trek price will need to be paid.

Medical Releases

We require medical releases for prospective guests over 70 years of age and for various circumstances such as the history of cardiovascular disease, chronic illness, and other conditions and factors.

Let your guide know if you are taking any medication or subject to a chronic illness so they can be fully prepared in case of an emergency or accident.

Travel Insurance

For your protection, we strongly recommend the purchase of travel insurance. Travel insurance provides you with assistance and coverage in the case of trip cancellation, interruption, travel delay, medical expenses, emergency assistance, and baggage delay. Medical coverage purchased with your policy will also satisfy our requirement for health insurance.