Ausangate Trek

Terms and Conditions


Ausangate Peru. publicizes its terms and conditions for any kind of trip, trekking, Machu Picchu Tours, hiking, and other services being operated thus far by the company. The terms and conditions set forth will bring forward its limitations before any interested visitor advances with the programs solicited.

Booking Conditions:

  • On registering for the tour, passengers accept the General Booking Conditions and Payment Method, as well as the norms, rules and guarantees of Ausangate Peru described in this document.
  • Ausangate Peru cannot absolutely guarantee participants safety. We cannot be held responsable for personal injury or for client’s belongings, equipment lost or damaged.
  • Ausangate Peru reserves  the right to cancel or change any trip due to river, road, weather conditions, or political climate. We also reserve the right to cancel any trip due to client unsuitability because of age, ill health, poor fitness, intoxication etc.
  • Any missed tours due to the above listed incidences (eg weather conditions or political climate) cannot be refunded or recuperated.
  • Ausangate Peru reserves the right to cancel the passernger’s place on a tour if they have not paid the total  sum of the tour 24 hours prior to departure, UNLESS the passenger has made an alternative arrangement with Ausangate Peru staff.
  • Ausangate Peru operate all their own treks but reserves the right to work with  other agencies under extenuating conditions.
  • In the case where damages are caused to third parties, all the expenses claimed from Ausangate Peru that originate from the above-mentioned incident will be charged to the client, who will have no right to later claims.
  • When a passenger cancels their trip, the refund shall be according to the decision taken by Ausangate Peru, according to the general booking conditions.
  • If you wish to travel on or during a special Peruvian holiday or on an election day there will be a slight increase in your trek occurs during election time, we will use this increased cost to pay staff a bonus so they can pay their fines.
  • Change policy – if you wish to change the date of departure/ and or route of your trek after making the reservation/deposit, there will be a $50 per person fee to make the change, except if the change is made in the 48 hours prior  to the trek, when the change will cost $100 per person.
  • Terms of booking for treks.
  • You have to deposit $200 non refundable deposit on booking for salkantay treks.
  • Full payment is required 48 hrs prior to departure – failure to do so or organize an alternative payment system can result in CANCELLATION of your tour.
  • Cancellation up to 24 hours prior to departure, 10% refund of the total tour Price .
  • Cancellation up to 24 hours prior to departure, no refund
  • If we arrive on the morning of the tour and you are ill, hungover or generally indisposed and cannot travel Ausangate Peru will not refund the Price of your tour. Depending on the circumstances, we may try  to substitute an alternative tour but this remains at the discretion of Ausangate Peru staff and on the situation.